Refund & Replacement Policy

At Shroonius, we take utmost care in packaging and delivering our clean, high-quality functional food products. Due to the hygiene and consumable nature of our food products (flours and superfood items), all sales are non-refundable.

However, customer satisfaction and safety are paramount to us. If you receive a damaged, defective, or incorrect package, we are happy to offer a free replacement.

1. Non-Refundable Policy

All orders placed on our website are non-refundable.

Monetary refunds are not provided once an order is successfully dispatched or delivered.

Orders cannot be returned or refunded due to personal taste preference or minor outer packaging creases caused during transit that do not affect internal product safety.

2. Replacement Policy for Damaged or Incorrect Goods

We will issue a free product replacement if:

1. The product received is physically damaged or punctured.

2. The package seal was tampered with upon delivery.

3. You received the wrong item or missing items from your order.

3. Proof Required & Reporting Timeline

To claim a replacement for a damaged or defective item, you must notify us within 48 hours of delivery by following these steps:

1. Send an Email: Email us at ⁠[support@shroonius.com]⁠ with the subject line: "Replacement Request - Order #[Your Order Number]".

2. Provide Clear Proof: Attach clear photos and an unboxing video showing:

The outer shipping label/box showing the order details.

The specific damage or seal breach on the product package.

3. Verification: Our team will review your email within 24 to 48 business hours.

4. Replacement Process

Once your proof is verified and approved, a replacement package will be dispatched at zero extra charge.

Replacement delivery typically takes 5 to 8 business days depending on your location across India.

In the rare event that the item is out of stock, we will issue a product exchange voucher or process an alternative solution with your prior consent.

5. Order Cancellations

Orders can only be cancelled before they are dispatched from our facility.

Once a tracking ID is generated or the order is handed over to the courier partner, cancellations are no longer accepted.

6. Inspection & Fraud Prevention Policy

To protect our brand from fraudulent claims while ensuring genuine customers are fully supported, all replacement requests are subject to strict verification:

a) Mandatory Unboxing Video Requirement

We do not accept photos alone as proof of damage or missing items. To claim a replacement, you must provide a single, continuous, unedited unboxing video that clearly shows:

The unopened outer shipping box/courier bag with the address label clearly visible.

The opening of the package in real-time.

The exact physical damage, tear, or missing item inside the package.

b) Physical Return & Inspection Right

Shroonius reserves the right to request the physical return of the damaged or defective item to our facility for quality inspection before approving or dispatching a replacement.

If a physical return is requested by our quality team, the item must be safely packaged and shipped to our official address:

Shroonius Quality Inspection Team KC 68/30, Kavinagar, Ghaziabad - 201002, Uttar Pradesh, India

Items returned must include all original packaging and batch tags. Returned items that show signs of intentional damage, tampering, or misuse will be rejected.

c) Anti-Abuse & Limitation Clause

Replacements are limited to one (1) replacement per order.

We reserve the right to refuse service, reject replacement claims, or permanently block customer accounts in cases of suspected fraud, repeated false claims, or policy abuse.